ETime
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Your data

Delete your ETime data

ETime by Gabe Sanchez · iPhone, iPad, Mac and Android

ETime doesn't create accounts. You sign in with the Hess System account your employer gave you. That means there are two kinds of data: what the app keeps on your device, which you can delete yourself at any time, and your records in your organization's Hess System, which your organization manages.

1. Delete everything ETime keeps on your device

  1. Open ETime and go to Settings.
  2. Tap Logout and confirm.

Signing out immediately erases all of ETime's data from that device: your session tokens, cached profile, time records, balances, messages, settings, any location saved for an active shift, and any clock punches that haven't been sent yet. If punches are still waiting, ETime warns you first, so you can reconnect and send them before you sign out.

Uninstalling ETime also erases all of its data. ETime's data isn't included in device or cloud backups, so it won't come back if you restore a backup.

2. Sign out on every device

If you've lost a device or want to end every session:

  1. Open ETime on any device and go to Settings → Signed-in devices.
  2. Tap Sign out everywhere.

Each signed-in device is signed out and erases its ETime data the next time it connects. If you can't sign in to any device, ask your organization's IT department to end your sessions, or email us.

3. Your records in the Hess System

Your Hess System account and the time records in it, including entries you made in ETime, are created, kept and controlled by your employer. ETime and its developer can't delete them. To ask for your account to be closed or your records deleted, contact your organization's HR, payroll or IT department. Employers often have to keep time and payroll records for a set number of years by law, so some records may be kept even after your account is closed.

4. What we keep

The developer of ETime doesn't receive or store your time records, location or device information, so there's nothing on our side to delete. The only thing we hold is any email you've sent to support. To have your support emails deleted, write to us at the address below. We'll confirm within 30 days.

5. Need help?

Email support@gxsanchez.com with the subject "ETime data deletion". Tell us your organization and what you'd like deleted. Please don't include your password. We'll reply within 30 days. Read the full Privacy Policy for more.